Voltaback Terms of Use

Welcome to Voltaback, your reference solution for making home charging of business vehicles easier. By accessing our platform, you accept our Terms of Use (ToU), which define how our service works, as well as your rights and responsibilities as a user. Our service makes it possible to track your employees' home charging sessions and to reimburse them. Interoperability, simplicity, transparency and respect for privacy are the core principles that guide our commitment to you. Before using our platform, we encourage you to read our ToU carefully. They govern your access to our services and set out the rules for using the features, content and solutions offered on the Voltaback platform. By using our site, you acknowledge that you have read these terms and our Privacy Policy, and you undertake to comply with them.

Definitions

To ensure a clear, shared understanding of our ToU, we define the following terms:

• Voltaback: refers to our company and the SaaS platform we provide, including all associated services, software, data and content.
• End user: any person employed by a Voltaback client who uses our platform to access or manage energy data.
• Energy data: all information collected, processed or generated through the use of Voltaback relating to energy consumption.
• Vehicle data: specific information collected about end users' vehicles, including identification data, location data and vehicle consumption data.
• GDPR: the General Data Protection Regulation, the European Union legislation aimed at protecting the personal data and privacy of its citizens.

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Terms of Use

Access to and use of Voltaback's services are conditional on accepting and complying with these ToU. These services are reserved exclusively for end users authorised by our clients, who must use Voltaback ethically, responsibly and in accordance with all applicable laws and with the guidelines provided by Voltaback.

Consent and Confidentiality

By using our platform, users consent to the collection and processing of their personal data, including vehicle data, in strict compliance with the GDPR. Voltaback undertakes to:

• Guarantee the confidentiality and security of personal data.
• Limit the use of data to the purposes explicitly consented to by users.
• Provide clear and direct access to information on how personal data is managed.

More information is provided in the privacy policy.

Data will be kept for the duration of the service unless you exercise your right to have your data deleted, or where a longer retention period is authorised or required by a legal obligation.

You have the right to access, rectify, object to, obtain the return of and delete your personal data collected in the course of this collaboration. You may also withdraw your consent at any time by writing to us at: support@volta-back.com.

For any further information or complaint regarding the management of your data, you can contact the Commission Nationale de l'Informatique et des Libertés (CNIL).

Users' Rights and Obligations

Voltaback users are required to:

• Use the platform ethically and in accordance with applicable legislation.
• Keep their login details and passwords confidential.
• Acknowledge that the content accessible via Voltaback is protected by intellectual property rights and refrain from any form of infringement of those rights.

The end user grants Voltaback, which accepts, for the duration of use of the Voltaback services, a worldwide, non-exclusive licence to use the data arising from the end user's use of the services, solely for the purposes of (i) the end user's use of the Voltaback services and (ii) improving Voltaback's services.

Personal data

The identifying information and personal data concerning you are necessary for managing your order, our business relationship and the use of our services. They may be passed on to the companies that contribute to this relationship and these services. This information and data are also kept in order to comply with legal and regulatory obligations and to enable us to improve and personalise the services we offer you. In addition, Voltaback keeps your personal data for limited periods, depending on the nature of the personal data collected, the purpose of the collection and our legal and regulatory obligations.

In accordance with the French Data Protection Act (loi informatique et libertés) of 6 January 1978, you have the right to access, rectify, object to and erase your personal data. To exercise these rights, you can contact us by email at contact@voltaback.com or by post at Voltaback, 120 RUE JEAN JAURES, 92300 LEVALLOIS-PERRET.

Voltaback implements appropriate technical and organisational measures to prevent the loss, misuse, alteration and deletion of your Personal Data. These measures are adapted to the sensitivity of the data processed and to the level of risk presented by the processing or its implementation. You can also consult these measures in our privacy policy via the link above. If a breach affecting the security of your data occurs, Voltaback will inform you within the time limits and in the manner set out by the applicable legal and regulatory provisions.

Our site is also designed to pay particular attention to our clients' needs. That is one of the reasons why we use cookies. The purpose of a cookie is to record your visit to our site and help us improve our services. You will find more information on Voltaback's use of cookies in the Cookie Policy.

Use of equipment

The User undertakes to use their vehicle, the charging equipment and any associated equipment in accordance with the instructions and documentation provided by the manufacturer, the seller, the lessor or their employer.

Voltaback is not involved in the manufacture, installation, maintenance or operation of vehicles or charging infrastructure and acts solely as the publisher of a software solution.

Consequently, Voltaback cannot be held liable for any damage, direct or indirect, resulting from misuse of the equipment, faulty installation, lack of maintenance, use that does not comply with the applicable recommendations or any malfunction inherent to the equipment.

Intellectual Property

Voltaback and its partners hold all rights relating to the content and software of the platform. A non-exclusive, non-transferable licence is granted to users to access and use Voltaback's services within the scope provided for by these ToU.

Changes to the ToU

Voltaback reserves the right to amend these ToU at any time. Users will be informed of such changes and their continued use of the platform will be deemed acceptance of the new terms.

Limitation of Liability

Voltaback strives to ensure the availability and reliability of its platform, but cannot guarantee that it will be entirely free of errors or interruptions. Our liability will be limited to the extent permitted by law, excluding any liability for indirect damage arising from use of the platform.

Dispute Resolution

Any disagreement or dispute relating to the use of Voltaback should, as far as possible, be resolved amicably. In the event of a persistent disagreement, the parties undertake to use mediation before bringing any legal proceedings.

General Provisions

These ToU are governed by French law. They constitute the entire agreement between Voltaback and its users regarding the use of the platform. The invalidity of any one of these provisions shall not affect the validity of the others.

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