Voltaback Terms of Use

Welcome to Voltaback, your go-to solution for making home charging of business vehicles easier. By accessing our platform, you accept our Terms of Use, which set out how our service works and your rights and responsibilities as a user. Our service lets you track your employees' home charging and reimburse it. Interoperability, simplicity, transparency and respect for privacy are the core principles that guide our commitment to you. Before using our platform, we encourage you to read these Terms of Use carefully. They govern your access to our services and set the rules for using the features, content and solutions offered on the Voltaback platform. By using our website, you acknowledge that you have read these terms and our Privacy Policy, and you undertake to comply with them.

Definitions

To ensure a clear, shared understanding of these Terms of Use, we define the following terms:

• Voltaback: our company and the SaaS platform we provide, including all associated services, software, data and content.
• End user: any person employed by a Voltaback client who uses our platform to access or manage energy data.
• Energy data: all information about energy consumption collected, processed or generated through the use of Voltaback.
• Vehicle data: specific information collected about end users' vehicles, including identification data, location data and vehicle consumption data.
• GDPR: the General Data Protection Regulation, the European Union legislation that protects the personal data and privacy of its citizens.

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Conditions of Use

Access to and use of Voltaback's services are subject to accepting and complying with these Terms of Use. The services are reserved exclusively for end users authorised by our clients, who must use Voltaback ethically, responsibly and in compliance with all applicable laws and with the guidelines provided by Voltaback.

Consent and Confidentiality

By using our platform, users consent to the collection and processing of their personal data, including vehicle data, in strict compliance with the GDPR. Voltaback undertakes to:

• Guarantee the confidentiality and security of personal data.
• Limit the use of data to the purposes explicitly consented to by users.
• Provide clear, direct access to information on how personal data is managed.

More information is provided in the privacy policy.

Data will be kept for the duration of the service unless you exercise your right to have your data deleted, or where a longer retention period is permitted or required by a legal obligation.

You have the right to access, rectify, object to, recover and delete the personal data collected as part of this collaboration. You can also withdraw your consent at any time by writing to us at: support@volta-back.com.

For any further information or complaint about how your data is managed, you can contact the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).

Users' Rights and Obligations

Voltaback users must:

• Use the platform ethically and in compliance with the legislation in force.
• Keep their login details and passwords confidential.
• Acknowledge that the content accessible through Voltaback is protected by intellectual property rights and refrain from any infringement of those rights.

The end user grants Voltaback, which accepts, for the period during which the Voltaback services are used, a worldwide, non-exclusive licence to use the data arising from the end user's use of the services, solely for the purposes of (i) the end user's use of the Voltaback services and (ii) improving Voltaback's services.

Personal data

The identifying information and personal data concerning you are necessary to manage your order and our business relationship, and for the use of our services. They may be passed on to companies that contribute to this relationship and these services. This information and data are also kept to comply with legal and regulatory obligations and to allow us to improve and personalise the services we offer you. In addition, Voltaback keeps your personal data for limited periods, depending on the nature of the personal data collected, the purpose of the collection and our legal and regulatory obligations.

In accordance with the French Data Protection Act of 6 January 1978 (loi Informatique et Libertés), you have the right to access, rectify, object to and erase your personal data. To exercise these rights, you can contact us by email at contact@voltaback.com or by post at Voltaback, 120 RUE JEAN JAURES, 92300 LEVALLOIS-PERRET, France.

Voltaback implements appropriate technical and organisational measures to prevent the loss, misuse, alteration and deletion of your Personal Data. These measures are adapted to the sensitivity of the data processed and the level of risk presented by the processing or its implementation. You can also read about these measures in our privacy policy via the link above. If a breach affecting the security of your data occurs, Voltaback will inform you within the time limits and in the manner set out by the legal and regulatory provisions in force.

Our website is also designed to pay particular attention to our clients' needs. That is one of the reasons we use cookies. A cookie records your visit to our website and helps us improve our services. You will find more information on Voltaback's use of cookies in the Cookie Policy.

Use of equipment

The User undertakes to use their vehicle, charging equipment and any associated equipment in accordance with the instructions and documentation provided by the manufacturer, seller, lessor or their employer.

Voltaback is not involved in the manufacture, installation, maintenance or operation of vehicles or charging infrastructure and acts solely as the publisher of a software solution.

Accordingly, Voltaback cannot be held liable for any damage, direct or indirect, resulting from misuse of the equipment, faulty installation, lack of maintenance, use that does not follow the applicable recommendations, or any malfunction of the equipment itself.

Intellectual Property

Voltaback and its partners hold all rights to the content and software of the platform. Users are granted a non-exclusive, non-transferable licence to access and use Voltaback's services within the framework set out in these Terms of Use.

Changes to the Terms of Use

Voltaback reserves the right to change these Terms of Use at any time. Users will be informed of these changes, and their continued use of the platform will be deemed acceptance of the new terms.

Limitation of Liability

Voltaback strives to ensure the availability and reliability of its platform but cannot guarantee that it will be completely free of errors or interruptions. Our liability will be limited to the extent permitted by law, excluding any liability for indirect damage arising from the use of the platform.

Dispute Resolution

Any disagreement or dispute relating to the use of Voltaback must, as far as possible, be resolved amicably. If the disagreement persists, the parties undertake to use mediation before any legal proceedings.

General Provisions

These Terms of Use are governed by French law. They constitute the entire agreement between Voltaback and its users concerning the use of the platform. If any of these provisions is held invalid, the validity of the others will not be affected.

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